We get some strange questions but here are the most frequently asked ones …
1. I’ve cancelled my ticket – can I have a refund?
No. Here’s why.
When you book tickets, the pop up asks you to confirm that you understand that the admin fee is not refundable!
Our admin fee covers the setting up and providing of tickets.
This is not a quick, easy job. Starting with talking to promoters or venues to work out how we can help, agreeing numbers and timings, setting this up on our website, creating an invite, selecting suitable recipients from our memberships database, collating responses and reporting back to the venue. When required, sending a rep to venue. Sending reminders to our members and updating any information that changes. Preparing and sending the guest lists to the venues. Collating feedback after an event and sending this through to venue.
If for any reason the event is cancelled by the venue, we take the hit and refund all admin fees.
However, if members cancel and ask for a refund, we can only do this if the member closes their account.
We hope this makes sense – it’s the same principle that most ticketing companies take, except they usually charge a lot more!
The reason we have tickets is to ensure that seats are filled. Members that take tickets but do not use them or cancel, will have membership revoked.
2. Why didn’t I receive a specific offer?
Often people email to say their friend had an offer that they haven”t received, or that they saw something in a magazine that they haven’t been offered.
We can’t offer everything to everyone!
Media Partner Tickets: Film Distributors arrange for preview tickets to be offered via certain media partners. In this case we are simply the ticketing mechanic they use. We have no control over the tickets, which the distributors hope will go to the readers of the media running the promotion.
If such tickets aren’t all distributed the distributor may ask us to offer tickets to our members.
Targeted Audiences or Research Screenings: For some film previews, distributors specifically ask us to invite particular demographics or to only invite people from limited geographical locations. This will be the distributor’s decision, based on whose opinions they want on the film or where the film may be playing.
Shows or events not offered to all: If we have just a few tickets for an event that would appeal to a wide number of our members, or even a specific audience, but we have too many members that fit the brief, we run an automated selection of who the invites go to first. This automatic selection process ensures a fair, unbiased selection.
Its like a lucky dip on the lottery – you can’t be sure you will always win! But you have to be in it to win it!
3. I’ve ordered tickets but would like to order extra tickets
To keep our system fair to all our members, our site will only allow each member to use each ticketing link once. Therefore if you have used it once, you can’t go back and use it again. We offer as many as reasonable, within the maximum agreed with the venue – usually between 2 and 4. If you want more people to have tickets, why not get them to sign up and they can get their own allocation?!
4. All tickets were gone when I got the email?
Some offers are very popular and go fast. Do keep trying if it’s something you really want to see – if anyone cancels their tickets, they will be made available on the link we sent you, so it worth checking again.
5. Do I have to print my voucher?
Always check your voucher for information.
When we first started it was essential to print your voucher but, particularly since Lockdown, e-tickets are now the preference.
Most venues are happy to accept tickets on smart phones. We send a guest list to each venue in advance, so you should be on the list.
However BarCoded tickets MUST BE DOWNLOADED. They can be printed or scanned on your phone and don’t forget, each barcode admits only one person, so if you have ordered x4 you need to download all x4 for entry.
6. Unsubscribed by mistake – oops!
Unfortunately, we do not hold your details on our database once you have unsubscribed. You will simply need to visit the site and re-sign up. Link to re-join: www.showfilmfirst.com
7. I can’t log in, password reset not working…
Like everything else we are constantly updating our site and there are occasionally glitches. If you can’t reset or find your account – try re-registering. If it says you already have an account, email us with this info and we will delete the account so that you can re-register.
8. Showfilmfirst.com, Seeitfirst.com, WeTicketIt, Film-Research, Encore – Who’s Who?
We are all very good friends and we talk a lot!
Seeitfirst is about films. The distributors preview films early to spread the word early. It is a separate site to showfilmfirst.com, but many people are signed up to both and we do share offers.
Showfilmfirst.com is about shows and events. It is for seat filling.
WeTicketIt is a platform that shares special offers on all kinds of events.
Encore is a West End Theatre ticketing agency and we try to get special offers for our members from them.
9. Can I choose where I sit?
We are seat fillers! That is what you have signed up for. As such, we only have the seats (or standing room) that the venue give us to fill – wherever they have space. You may be in the Gods or you may be in the best house seats or even the mosh pit! PLEASE do not ask us to change this – we cannot. This is not what we can offer. If you want specific seats, please use ticketmaster or See Tickets, where you can choose exactly which seats you want.
Still looking for answers?
A few more FAQs here and some more website related Website FAQs here.